TERMS & CONDITIONS
Definition
A. ‘Client’ means the Person / Persons in whose name or on whose behalf the booking is made.
B. ‘Company’ means Nemo Voyages Transworld Pvt. Ltd.
C. ‘Independent Contractors’ means Hotelier/ Hotel owner, Owner of any airlines or shipping company or Railway, Cruise / Ferry boat owner / Operator, Coach owner Operator, Restaurant,
Sightseeing or any other person or organization who has been selected by the company to render services to the client.
D. ‘Tour Cost’ means the amount in the Total Tour Cost column in the Booking form overleaf including Rupees payments and Foreign Exchange payments with applicable Government Taxes.
E. ‘Brochure’ means any document or email in any form which gives information and details about the about the tour such as itinerary, activities or details of third party.
Brochure Accuracy
Meals And Special Requests
The menus for the tour are pre-set which do not include drinks . The Company reserves the right to change a meal plan. The company does not process/offer a special meal or a special diet. In case any special requests for room allocation, dietary requests for tours/cruises must be made in writing at the time of booking, reasonable effort shall be made to ensure that they are honoured.
Hotels
Rules
As per the government regulations, every guest above the 18 years has to carry a valid Photo ID. The identification proofs are Drivers License, Voters Card, Passport and Ration Card. Without valid ID, guests will not be allowed to check in. Nemo Voyages will not be responsible for the check-in denied by the hotel due to the above mentioned reason.
The primary guest checking-in to the hotel must be minimum 18 years old. Children accompanying adults may be between 1 and 12 years.
Confirmation of Booking
Please note that it takes minimum of 4 to 8 working hours to confirm a reservation at the hotel for same day check-ins.
Room
We have taken care to select hotels which are comfortable. Most of the rooms have private bath or shower. The hotels will either be those shown in the itinerary or of the same category.
Since the rooms may be comparatively small, we would recommend only 3 persons in one room for your own comfort. Triple rooms are usually no larger than twin rooms and the third bed is often a rollaway cot put in a twin room for the night.
All baggage and personal effects are at all times and under all circumstances at your responsibility. We will not be responsible or liable in case of loss of such items from the hotel. Any damages caused to the hotel rooms during your stay, shall be payable by you, and the company will not be liable for the same.
All Double occupancy rooms will have either joint double beds or separate two beds. We do not guarantee any particular type of Beds arrangements, since that totally depends on Hotels. For a family or group of friends, we cannot guarantee adjacent rooms.
Extras
Charges for extra bed, child, food and other facilities which are not mentioned in booking may vary as per the hotel. If an extra bed is included in your booking, you may be provided with a folding cot or a mattress as an extra bed (depends on hotel).
General Check-in
Generally, check in time of a hotel is 2 PM and check out time is 12 PM. However, you are advised to confirm the same directly from the concerned hotel about early check-in or late checkout.
Tariff
The room tariff is inclusive of all taxes but the amount paid does not include charges for any additional services and facilities (such as room service, mini bar, snacks or telephone calls, unless specifically mentioned). These services will be charged at the time of check-out.
Accommodation
If the hotel denies accommodation to the guests posing as a ‘couple’ on not providing suitable I’d proof, Nemo Voyages will not be responsible for this condition and won’t provide any refund for such bookings.
The hotel reserves the right to decline accommodation to localities/city residents. Nemo Voyages will not be responsible for any check-in declined by the hotel or any refunds due to the above mentioned reason.
Modifications
For any modifications, users have to pay applicable cancellation/modification charges. Modified bookings will be subject to availability and may depend on the booking policy of the hotel. The cancellation/modification charges are standard and any waiver is on the discretion of hotel.
Cancellations
In case of the cancellation or modification, any discount given on the actual booking amount will be forfeited in the event of cancellation or modification.
For any query or clarification, please contact us on our customer care number.
Flights
• Nemo Voyages Service Fee is charged per passenger in addition to airline fee, as applicable.
• Nemo Voyages is not liable to provide information on any change in flight schedules, cancellation, status of airline/hotel etc.
• The airline fee shown above are indicative figures based on their fare rule, which is subject to change, e.g. fluctuation in currency conversion rates. Nemo Voyages does not guarantee the accuracy of the airline information.
• We would recommend that you reschedule/cancel your tickets at least 72 hours prior to the flight departure.
• Nemo Voyages service fee of 3% on total ticket amount is over and above the airline cancellation fee.
• Please note that online rescheduling / cancellation of flights is not available – kindly contact us on the customer care number for the same.
For any query or clarification, please contact us on our customer care number.
Booking
• Your booking is non transferable and name of passenger cannot be changed.
• Use Booking Reference/Ticket number for all communication you have directly with the airline about this booking.
• Your ticket number serves as confirmation of your ticket status.
• If you face any error at that time of issue ticket, refund follow up regarding cancelled ticket by you, or any date change or flight changes contact Nemo Voyages Help Center.
• Nemo Voyages Travels Support Detail: flightsupport@Nemo Voyagestravels.co.in / Contact No: +91 9377224505
• When will I get my E-Ticket: Your E-Ticket will be emailed to the email address provided at the time of booking. You can take also print E-Tickets from Your Member Login.
• FAQ: You will get your Member Login and Password on provided email Id at the time of Ticket issuance.
• If you are booking multiple ticket itinerary you may need to check in your baggage again at stopover city.
• Baggage allowance may vary during your itinerary, it is recommended to carry minimum allowed baggage.
Changes / Cancellation
• Cancel Booking and Refund Process: You can cancel your E-Ticket by clicking on Cancel Bookings from Member Login. For Domestic Ticket Cancellation, call 24hrs prior & for
• International ticket cancellation, call 96hrs prior. Once you fly, partial refund may not be possible.
• You cannot cancel your booking from your login id within 24hrs of flight departure.
• Within 24 hrs cancellation contact directly airline toll free no or contact Nemo Voyages help center on +91 9377224505
• For no show refund you have to contact Nemo Voyages help center within 24hrs of departure date otherwise you may not be eligible for any refund.
• We can give refund amount after we receive from the airline.
Travel Documents
• It is mandatory to carry Government recognized photo identification (ID) along with your E-Ticket for Domestic flights. This can include: Driving License, Passport, PAN Card, Voter ID
card or any other ID issued by the Government of India. For infant passengers, it is mandatory to carry the Birth certificate. It is your responsibility to ensure you have the appropriate
travel documents at all times. For International flights, 6 months validity Passport needs to be carry.
• Kindly check your visa validity before your departure, visa must be valid during your stay also check if any transit visa require.
Check-In
• Passenger is requested to check-in 3 hrs prior to schedule departure in Domestic & 4 hrs in International flights and counters now close 60 minutes for domestic & 90mins for
International before departure. Passengers are informed to plan their Airport arrival accordingly. Any passenger failing to report in time may be refused boarding privileges.
• A printed e-ticket display on laptop, tablet or phone must be presented at the time of check in.
• We suggest passengers to do web check in 24 to 48 hours before flight departure time depending on the airline you have booked.
Delays / Cancellation
• Flight timings are subject to change without prior notice. It is advisable to recheck directly with the Airline / Nemo Voyages Help Center 12hrs prior to departure of your flight, Then
Nemo Voyages travels will not responsible for any changes in flights schedules or cancelations. Also check Departure terminal and Arrival Terminal.
• If any flight is cancelled by the airline authority, Passenger is requested to get a stamped /endorsed copy of the ticket to process the full refund and contact us for any new option
provide from the airline or other new option.
• Nemo Voyages will not be responsible if there is any cancellation from airline side or if there is any mis-connection of onward flight due to delay.